Delivery and Payments

Steeltronix ApS Delivery

When can I expect my delivery?

Once we have received and registered your order, we will send you an order confirmation by e-mail. On the order confirmation, you will find an estimated delivery date for when we expect your goods to reach you. You can also find the estimated delivery time for any item on the product page of our website directly under the BUY button. In addition, you will see this information again, as well as an estimated delivery time for your whole order, as part of your order summary at checkout.

Please note that a longer delivery time on one item may delay your whole order; please contact us if you would like us to split your order to deliver some items sooner. We strive to keep you updated should there be any delays to your delivery but cannot guarantee delivery on the day specified.

Delivery Address on Order

If you need to change the delivery address of an order that has already been confirmed, you will need to contact us by phone as soon as possible.

Shipping of order

Check the shipping date on your order confirmation; our products may be sent on different dates depending on whether it is a stock item or comes directly from one of our suppliers. Please note that some items will be delivered the day after dispatch while others may take several days once they are dispatched from our warehouse. The estimated delivery date on your order confimation will give you the most reliable information.

How will my orde be delivered?

We will deliver your order to the registered delivery address by our logistics partners or one of a network of couriers.
Deliveries take place weekdays between 8 am and 5 pm.

You will find the estimated delivery date on your order confirmation. All deliveries from AJ Products are standard delivery and are delivered to ground floor only. For residential addresses we will deliver to the front door. For business addresses we will deliver to goods-in or or the building’s main entrance. Please note that goods will not be carried up any stairs impeding access to the building.

Larger deliveries will be made on a pallet. The customer is responsible for removing the goods from the pallet and disposing of all packaging, including the pallet itself.

Please note we cannot deliver to PO box addresses.

What are the delivery charges?

For B2B customers, large shipments are sent exworks, however goods ordered directly via our website:
• Purchases upto kr. 4000, the delivery charges are kr. 300
• Purchases over kr. 4000, the delivery charges are 11%.

Please note these charges are applicable only in Denmark, to mainland areas, all charges are exclusive VAT.

Delivery to other countries will be arranged for each order.

Steeltronix ApS Payments

Can I open a credit account

Yes. If you are purchasing on behalf of a business, you can choose to open a credit account with us (subject to credit check). We offer 21 day payment terms to all companies approved for credit. Please note that requests to open a new credit account can take up to 72 hours to be approved. We reserve the right to refuse credit to any customer and ask for payment or part-payment in advance if necessary.

We offer instant credit to the Health sector, MOD, schools, government bodies and local authorities.

Please note that we require an official purchase order or purchase order number for any orders placed on account. We cannot accept a person’s name in place of a PO number. We also ask that you provide us with the correct email address for accounts payable at the time of order.

Unfortuntely, we cannot offer credit to individuals purchasing on their own behalf.

What are the payment terms

Limited companies and public sector organisations can choose to open a credit account with us and pay on account. Once your goods have been delivered, you will receive an invoice from us to the registered invoice address with payment terms of 21 days from date of invoice.

When applying for a credit account, we will ask you to fill in a credit application and then perform a credit check. We have the right to refuse credit to any customer and may ask for payment or part-payment in advance if necessary.

If the invoice remains unpaid after the due date, we reserve the right to charge interest on arrears at 2% above the current lending rate of Danske Bank at the time as well as a 250DKK administration fee. We also reserve the right to suspend a credit account at any time owing to overdue payment or change in credit status.

Can I get a PDF invoice

We send all our invoices as a PDF to the specified invoice e-mail address unless otherwise requested.

If you’re placing an order on account you will be asked to provide a separate invoice e-mail in connection with your order at checkout (in Step 4. Payment details). By doing this, we can continue to send your order confirmation and any updates to you but can send the invoice directly to accounts payable.

Can I get a proforma invoice?

If you require a proforma invoice, please send us an e-mail and we will be happy to provide one for you. They can also facilitate alternative payment options to those available on our website, such as BACS transfer. Proformas are valid for 7 days from date of issue.

Are prices including VAT?

By default, our prices are shown excluding VAT. VAT will be added at checkout. This is because we primarily sell to businesses, although you are welcome to order as a private customer. You can change the prices to show including or excluding VAT by selecting the toggle in the very top left corner of the screen. Alternatively, the prices will default to including VAT if you log in as a private customer.